My Resume is badly in need of a complete rewrite.  This hasn’t been updated since 2009… A lot has changed since then.  I just noticed how out of date it was, but I don’t have time to rewrite right now. –Dave 9/21/2012
Professional experience
  Rackspace Hosting                                           February 2009-December 2010
Information Technology

February 2009 – Present                                             Rackspace Hosting, Austin, TX

Messaging & Collaboration Engineer

Lead Architect and Product Manager of Rackspace IT’s global Messaging environment.

  • Research, design and deployment of Microsoft Exchange 2007 solution for Rackspace’s global workforce
  • Development of interoperability with Rackspace’s Hosted Exchange solution to provide internal messaging services to users on both solutions
  • Evaluation of Ironport gateway services to replace current Sendmail gateway solution
  • Development of training materials and training of global team members about Exchange messaging solution, including travel to the UK to train staff

Dell Incorporated                                                  June 1999-February 2009

Information Technology

July 2006 – February 2009                                  Dell Incorporated, Austin, TX

Messaging & Collaboration Engineer

Lead Architect and Product Manager of Dell IT’s global Unified Communications strategy.

  • Research, design, testing, and pilot of global Unified Communication infrastructure based on Active Directory, Exchange 2007, Office Communication Server 2007, and VoIP integration
  • Research and design of standard Microsoft Exchange 2007 server solution for Dell’s global Exchange deployment and user migration
  • Management and communication of the Exchange and Collaboration technology roadmap for Dell IT
  • Development and maintenance of a SharePoint site for information sharing and team collaboration
  • Active participant in Microsoft Technology Adoption Programs and Customer Advisory Council for Unified Communications and Office Communication Server 2007, to provide input on future releases
  • Coordinate collaboration between Dell IT, Services, Product Group, and the Office of the CTO to develop industry standard technology solutions for Dell’s customers
  • Conduct executive customer briefings on messaging and collaboration technologies with Dell clients

October 2004 – July 2006                          Dell Incorporated, Austin, TX

Project Manager

Project Manager for variety of projects in messaging and application development

  • Administered projects through the Software Development Project Lifecycle, in accordance with Dell’s Capability Maturity Model requirements and process flow
  • Managed the deployment of Exchange 2003 Outlook Web Access throughout the project lifecycle
  • Managed infrastructure for Application Development projects for worldwide manufacturing facilities
  • Stabilization of hardware platforms and project deployment preparations

July 2001 – October 2004                            Dell Incorporated, Austin, TX

Messaging Engineer

Lead Engineer and Product Manager of Dell’s global corporate email infrastructure.

  • Managed, researched, designed, tested, and deployed multiple email infrastructure projects
  • Initiated an effort to standardize all Dell Exchange servers globally, from hardware drivers to software configuration
  • Managed the migration of Dell’s email infrastructure from Exchange 2000 to Exchange 2003
  • Redesigned Dell’s global email routing architecture in Exchange 2000
  • Migrated Dell’s global email infrastructure from Exchange 5.5 to Exchange 2000
  • Development and deployment of Exchange 2000 disaster recovery solution on Dell | EMC SAN, Symmetrix and SRDF technology
  • Developed global testing, deployment plan, and support procedures for Exchange migrations
  • Escalation of Third level production issues related to the collaboration and messaging service area 
  • Coordinated communication between global engineering and operations teams

February 2000 – July 2001                         Dell Incorporated, Austin, TX

Systems Engineer

Team lead of a group responsible for file, print and email infrastructure for Dell worldwide

  • Deployment and management of the file, print, and email infrastructure for Dell worldwide
  • Design and deployment of Dell server and Dell | EMC SAN technologies for file and data share services to over 30,000 employees
  • Developed capacity management metrics and trend analysis to identify proactive changes to the environment
  • Coordinated new data center deployments to facilitate Dell’s expanding global operations

June 1999 – February 2000                        Dell Incorporated, Austin, TX

LAN/WAN Analyst

  • Implementation and support of Dell file, print, and data sharing environment
  • Responsible for maintaining $1 million server, storage and parts inventory
  Technical Skills

  • Microsoft Certified Technical Specialist – Office Communication Server 2007
  • Microsoft Certified Professional – Windows Professional, Server and Advanced Server
  • Microsoft Windows Enterprise Server 2000, 2003, and 2008
  • Dell server and Dell|EMC storage technologies
  • Microsoft Exchange 5.5, 2000, 2003, 2007, and 2010
  • Office Communication Server 2007
  • Microsoft Windows 2000 and 2003 Active Directory 
  • Experience with IronPort, Microsoft Operations Manager, System Center Operations Manager,  MS Systems Management Server, MS System Center Configuration Manager,  MS System Center Mobile Device Manager, SharePoint, BlackBerry, Genifax 

Personal Skills

  • Self-starter
  • Goal and team oriented
  • Customer focused
  • International work experience – Germany, Japan, India, and Malaysia
  • Extensive global travel experience, have lived in Europe
  • Fluent in German language
  August 1994 – May 1999                 University of Oklahoma                   Norman, OK

  • Bachelor’s Degree in Business Administration
    • International Business Major
    • Management Information Systems Minor
    • German Minor

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