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Rackspace Hosting February 2009-December 2010
Information Technology
February 2009 – Present Rackspace Hosting, Austin, TX
Messaging & Collaboration Engineer
Lead Architect and Product Manager of Rackspace IT’s global Messaging environment.
- Research, design and deployment of Microsoft Exchange 2007 solution for Rackspace’s global workforce
- Development of interoperability with Rackspace’s Hosted Exchange solution to provide internal messaging services to users on both solutions
- Evaluation of Ironport gateway services to replace current Sendmail gateway solution
- Development of training materials and training of global team members about Exchange messaging solution, including travel to the UK to train staff
Dell Incorporated June 1999-February 2009
Information Technology
July 2006 – February 2009 Dell Incorporated, Austin, TX
Messaging & Collaboration Engineer
Lead Architect and Product Manager of Dell IT’s global Unified Communications strategy.
- Research, design, testing, and pilot of global Unified Communication infrastructure based on Active Directory, Exchange 2007, Office Communication Server 2007, and VoIP integration
- Research and design of standard Microsoft Exchange 2007 server solution for Dell’s global Exchange deployment and user migration
- Management and communication of the Exchange and Collaboration technology roadmap for Dell IT
- Development and maintenance of a SharePoint site for information sharing and team collaboration
- Active participant in Microsoft Technology Adoption Programs and Customer Advisory Council for Unified Communications and Office Communication Server 2007, to provide input on future releases
- Coordinate collaboration between Dell IT, Services, Product Group, and the Office of the CTO to develop industry standard technology solutions for Dell’s customers
- Conduct executive customer briefings on messaging and collaboration technologies with Dell clients
October 2004 – July 2006 Dell Incorporated, Austin, TX
Project Manager
Project Manager for variety of projects in messaging and application development
- Administered projects through the Software Development Project Lifecycle, in accordance with Dell’s Capability Maturity Model requirements and process flow
- Managed the deployment of Exchange 2003 Outlook Web Access throughout the project lifecycle
- Managed infrastructure for Application Development projects for worldwide manufacturing facilities
- Stabilization of hardware platforms and project deployment preparations
July 2001 – October 2004 Dell Incorporated, Austin, TX
Messaging Engineer
Lead Engineer and Product Manager of Dell’s global corporate email infrastructure.
- Managed, researched, designed, tested, and deployed multiple email infrastructure projects
- Initiated an effort to standardize all Dell Exchange servers globally, from hardware drivers to software configuration
- Managed the migration of Dell’s email infrastructure from Exchange 2000 to Exchange 2003
- Redesigned Dell’s global email routing architecture in Exchange 2000
- Migrated Dell’s global email infrastructure from Exchange 5.5 to Exchange 2000
- Development and deployment of Exchange 2000 disaster recovery solution on Dell | EMC SAN, Symmetrix and SRDF technology
- Developed global testing, deployment plan, and support procedures for Exchange migrations
- Escalation of Third level production issues related to the collaboration and messaging service area
- Coordinated communication between global engineering and operations teams
February 2000 – July 2001 Dell Incorporated, Austin, TX
Systems Engineer
Team lead of a group responsible for file, print and email infrastructure for Dell worldwide
- Deployment and management of the file, print, and email infrastructure for Dell worldwide
- Design and deployment of Dell server and Dell | EMC SAN technologies for file and data share services to over 30,000 employees
- Developed capacity management metrics and trend analysis to identify proactive changes to the environment
- Coordinated new data center deployments to facilitate Dell’s expanding global operations
June 1999 – February 2000 Dell Incorporated, Austin, TX
LAN/WAN Analyst
- Implementation and support of Dell file, print, and data sharing environment
- Responsible for maintaining $1 million server, storage and parts inventory
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Technical Skills
- Microsoft Certified Technical Specialist – Office Communication Server 2007
- Microsoft Certified Professional – Windows Professional, Server and Advanced Server
- Microsoft Windows Enterprise Server 2000, 2003, and 2008
- Dell server and Dell|EMC storage technologies
- Microsoft Exchange 5.5, 2000, 2003, 2007, and 2010
- Office Communication Server 2007
- Microsoft Windows 2000 and 2003 Active Directory
- Experience with IronPort, Microsoft Operations Manager, System Center Operations Manager, MS Systems Management Server, MS System Center Configuration Manager, MS System Center Mobile Device Manager, SharePoint, BlackBerry, Genifax
Personal Skills
- Self-starter
- Goal and team oriented
- Customer focused
- International work experience – Germany, Japan, India, and Malaysia
- Extensive global travel experience, have lived in Europe
- Fluent in German language
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